Terms & Conditions
Rental Terms — Rules, Charges & Responsibilities
These terms govern the use of AlexaCars vehicles. By renting, you acknowledge and agree to these conditions. Bold or titled amounts indicate standard fines or fees; final charges are subject to inspection and company policies.
1
Late Return Fees (Grace & Calculation)
If the vehicle is returned after the scheduled time, late fees apply. Customers must notify AlexaCars in advance if a delay is expected.
- Grace period: 15 minutes from scheduled return time (no charge).
- First hour late: ₹350.
- Second hour late: additional ₹350.
- Third hour onwards: ₹500 per hour or part thereof.
Fees calculated from scheduled return time, not booking end-time changes made after pickup.
2
Speeding & Safety Violations
Speeding or safety breaches recorded by telematics will result in penalties and possible suspension of rental privileges.
- Speed above 105 km/h: ₹1,000 per instance.
- Reckless driving or endangering others: immediate termination and loss of deposit plus repair/liability costs.
3
Extra Kilometre Charges
Any kilometers beyond the included allowance in your booking are charged as follows.
- Extra km rate: ₹13 per km.
- Mileage is measured by the vehicle odometer and GPS telematics; company records will be used for final calculation.
4
Smoking & Odour Policy
Smoking inside the vehicle is strictly prohibited.
- Smoking fine: ₹500 per incident.
- If professional cleaning or deodorizing is required, actual cleaning costs will be charged in addition to the fine.
5
Alcohol & Drug Use
Driving under the influence is prohibited and illegal. Violations will lead to severe penalties.
- Immediate fine: ₹1,000.
- Legal authorities will be notified for breaches; customer is liable for all legal and damage costs.
6
Cleanliness & Return Condition
Return the vehicle in reasonable, clean condition.
- Minor cleaning: no charge.
- Unclean returns requiring professional cleaning: ₹500 + actual cleaning costs if higher.
- Excessive interior damage or soiling: charged based on assessment.
7
Scratches, Dents & Cosmetic Damage
All damage must be reported immediately. Charges depend on the affected part and severity.
- Single-part scratch (minor): ₹2,000 per affected part.
- Multiple scratches on same part or deeper damage: starting ₹3,000 per part; final bill based on repair estimate.
8
Major Body or Structural Damage
Damage to bonnet, roof, or structural components due to misuse will incur higher charges.
- Damage to bonnet/roof/corrosion from misuse: minimum ₹5,000 plus repair costs as assessed.
- Failure to report damage before continued driving may escalate customer liability.
9
Interior Liquid Spills & Stains
Spills that damage upholstery or electronics have significant cleaning/repair costs.
- Minor spills: assessed case-by-case.
- Severe spills requiring replacement or deep cleaning: ₹5,000 minimum + actual costs.
10
Unauthorized Driver Use
Only listed and approved drivers may operate the vehicle.
- Handing over the vehicle to an unapproved person: ₹5,000 fine.
- Insurance may be void for unauthorized drivers; renter remains fully liable.
11
Major Accident, Total Loss & Insurance
In the event of major damage or total loss, customer liability depends on insurance and negligence.
- If insured claim applies: customer may be liable for up to 45% of the Insured Declared Value (IDV) when negligence is established.
- Police report and company investigation required. Insurance processing time may apply.
12
Restricted Areas & Geo-fencing
Vehicles are geo-fenced. Entering banned or restricted zones without prior approval is not allowed.
- Unauthorised entry fine: ₹10,000.
- Notify AlexaCars before route changes. Continued violation may result in termination and full liability.
13
Driving a Damaged Vehicle
If damage occurs, stop using the vehicle if unsafe and inform the company immediately.
- Continuing to drive a damaged vehicle without approval: customer liable for additional damage and costs.
- Follow company instructions for towing, repairs, and reporting.
14
External Branding & Modifications
No unauthorized stickers, wraps, or modifications are allowed.
- Violation fine: ₹5,000 plus cost to remove and repair any damage.
- Permanent modifications will be charged at replacement/repair cost.
15
Spare Parts & Mechanical Interventions
Do not remove, replace or alter spare parts without explicit company authorization.
- Unauthorized changes: ₹5,000 fine plus cost of parts and labor.
- In emergency situations, inform us and retain receipts for reimbursable expenses (subject to prior approval).
16
Fuel, Tolls, & Additional Operating Costs
Vehicles are provided with a fuel policy as per booking (full-to-full unless stated otherwise).
- Fuel charge: customer reimburses missing fuel at prevailing pump rate + administrative fee.
- Tolls, parking, fines: customer is responsible for all third-party charges during the rental.
17
Security Deposit & Refunds
Security deposit holds may be placed at the start of rental and released after vehicle inspection.
- Deposit withheld until all charges (fines, damages, extra kms) are settled.
- Refund time: typically 7–14 business days after final inspection and claim resolution.
18
Cancellation, Amendments & No-shows
Booking changes are subject to company policy and availability.
- Cancellation charges depend on notice period; last-minute cancellations or no-shows may forfeit deposits.
- Contact support to amend bookings; written confirmation required for changes.
19
Reporting, Documentation & Cooperation
In any incident (accident, theft, damage) you must:
- Ensure safety and call emergency services if required.
- Contact AlexaCars immediately and provide a police report when applicable.
- Share photographs, witness details, and cooperate with investigations.
20
Governing Law & Disputes
These terms are governed by the applicable regional laws. Any disputes will be handled under local jurisdiction.